Without meaning to do so, the healthcare industry continues to injure people—patients and clinicians—physically, emotionally, mentally, financially, spiritually, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses.
Paramedic-turned-physician executive and Deloitte consultant Summer Knight helps top healthcare and life sciences organizations create patient-centric, consumer-oriented healthcare delivery systems. She not only provides a guide for how the industry can transform to embody a more human perspective, using data and technology, she also illustrates how using Humanizing Healthcare as a collective North Star will positively impact all stakeholders: consumers, providers, caregivers, staff, executives, shareholders, and the government alike. In this book, she:
- Defines the core problem in the healthcare ecosystem
- Clarifies the 3+1 key drivers disrupting healthcare
- Presents the 7 trends transforming healthcare
- Introduces a new vernacular for healthcare
- Reveals the 9 requirements that hardwire humanity at every point of care
- Describes new models for care, removing barriers while engaging and activating consumers to optimize their health, even when burdened by chronic conditions
- Discusses the 9 cultural changes for Humanizing Healthcare
- Identifies the evolving macro-level transformations in healthcare
She shows healthcare leaders what is possible when you create high-quality, compassionate therapeutic alliances that deliver consumer-driven care with value to all industry stakeholders.
Humanizing Healthcare is the future of healthcare.
