Managing Hospitality Human Resources 5th Edition by Robert Woods
by Robert Woods (Author), PhD (Author), Michael Sciarini (Author), Misty Johannson (Author)
ISBN-13: 9780866123969
ISBN-10: 0866123962
Human resources is an ever-changing field. Keeping up with it is mandatory
for hospitality business leaders for a variety of reasons, including remaining in
compliance with government regulations and developing an effective hospitality
service organization.
When the first edition of Managing Hospitality Human Resources came out in
1994, there were real reasons for the hospitality industry to worry about having
enough employees in the future. During the 1990s, hospitality suffered from a
shortage of employees, high turnover rates, and image issues in some areas. By the
late 2000s the turnover issue had been mostly addressed, although the potential
for recurrence of the problem still persists. Hospitality?s image has been greatly
repaired from the days of the Resolution Trust Corporation in 1989 and similarly
troubled organizations in the years after, when many hotels were auctioned off
after hundreds of savings and loan organizations failed. The industry became
much leaner, and stayed lean due in part to the Great Recession, which officially
began in December of 2007. Hospitality organizations today are pretty savvy. As
a general rule, they stay on top of human resources issues and have developed
many new HR programs to improve the hospitality workplace and help end the
impression that a hospitality job is a way station in life?an image that has persisted
for much of the industry?s modern existence.
