Returns & Refund Policy

Thank you for shopping at Zetlly, a brand operated by Blanq LLC. We prioritize customer satisfaction and strive to deliver high-quality products. Please read our Refund and Returns Policy carefully to ensure a smooth experience.

Eligibility for Returns and Exchanges

We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support at [email protected] with your order number and reason for return or exchange.

  2. Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.

  3. Package your item securely and include all original packaging and proof of purchase.

Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA

Return Conditions

  • Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.

  • Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.

Non-Returnable Items

The following items cannot be returned:

  • Digital products (e-books or downloadable content)

  • Personalized or customized items

  • Gift cards

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. Provide photographic evidence and your order details. Zetlly will offer you a replacement or full refund, including any shipping costs incurred.

Exchange Policy

We gladly offer exchanges for items of equal value. Please contact us within 30 days of receipt to arrange your exchange. Exchanges are subject to item availability.

Reason for Return

When contacting us about a return or exchange, please provide a clear reason to help us improve our products and customer service.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 2-5 business days. Refunds will be credited back to your original method of payment.

Cancellation Policy

Orders may be canceled within 24 hours of placement by contacting us immediately at [email protected]. If your order has already shipped, it can no longer be canceled but may be eligible for return under our return policy.

Can I Change My Shipping Address?

If your order has not yet shipped, you may request to change your shipping address by contacting us promptly at [email protected]. We will accommodate your request whenever possible but cannot guarantee changes once an order has been processed or shipped.

For any further questions or assistance, please contact our dedicated support team at:

Company Name: Blanq LLC

Company Number: B20250053799

Address: 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA

Email: [email protected]

Phone: +1 (408) 644 4549

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for choosing Zetlly. We value your business and look forward to serving you again soon!